We Vibe Phone Numbers and Emails

Customer Service:

  • +1 613 828 6678
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We Vibe Emails:

Customer Service
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Contact Information

We Vibe Website:

We Vibe Help Center:

Corporate Office Address:

We Vibe
1130 Morrison Dr, Ste 330,
Ottawa, Ontario K2H 9N6
Canada

We Vibe Rating Based on 20 Reviews

Rating details

1.5
more details
Customer service
Delivery Service
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is We Vibe's Customer Service?

Collen Qhy
Collen Qhy
Feels Disappointed | Oct 31, 2023

I bought a pair of shoes 3 months ago. You sent me the wrong size shoe. I sent it back and now it's been 4 months. And I still don't have the right size shoe or a shoe and you have my money. I sent them to the LA address. And I still don't have a pair of shoes. You guys suck will not answer the phone. Cannot get ahold of you for anything. There's no way of contacting you guys to fix this. I have bought thousands of dollars from you guys over a total of 9 years.

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Harrison Qil
Harrison Qil
Feels Disappointed | Aug 19, 2023

I was unable to find any help online and was not able to call anyone for support.

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Summary of We Vibe Customer Service Calls

226 TOTAL
CALLS
00:36 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call We Vibe?

Product/ Service Question:

  • “Was sold a product that does not connect to app”
  • “Connection issue”
  • “Defective product”

Shipping and Delivery Question:

  • “Have not received order”
  • “Didn't receive package”
  • “Wrong size shoe. I sent them back and have not received the right size shoe 8 and a 1/2.”

Request for Information Question:

  • “Bought one of your vibe wireless doorbell where can I get a new battery”
  • “Help with app”
  • “How do I get it to work long distance”

Return/ Replace Question:

  • “We just got we vibe 2 sync and will not turn off or change any different pulse and level of pulse”
  • “Return”
  • “Change address”

Payments and Charges Question:

  • “Charger broke model 2134”
  • “Coupon code not applied”
  • “Billing options”

Staff Question:

  • “Customer service”
  • “Custumer service”

Refund Question:

  • “Refund”
  • “Want money back”

Website/ Application Question:

  • “Website not working”
  • “Trying to order online”

Activation/ Cancellation Question:

  • “I need to cancel my subscription so that they cant take money from me anymore”

Other Question:

  • “App glitch”
  • “Offline”
  • “I need to speak to someone”

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